A Technical (Technology) Operations Manager provides guidance and leadership to company managers on all technical issues. You will need to be able to manage and apply software, firmware, and hardware solutions that work in an advantageous manner for the company while ensuring technical and network security. Additionally, you will be able to troubleshoot technical emergencies in an immediate fashion. Now, that may seem easy enough if you’re a techy, but the pay offered in this career won’t let you off that easy! No, you have to have a solid research and business foundation to make decisions that are financially sound and provide value to the company’s bottom line. That means creating budgets and schedules, strategic planning and goal setting, project coordination, cost benefit analysis, and return of investment comparisons.
- Position Uniqueness
What makes this career different from other operations management career options is that you must be able to handle lots of different people. You will communicate with individuals at many different levels from within and from outside of the company. Often this is difficult for those in the technical field since it can be difficult to communicate technical aspects to non-techies. Additionally, although this a technical position there is a need for a business foundation. Thus, this position has unique communication and business needs.
- Day in the Life
As a technology operations manager be ready to answer lots of questions, especially by non-techy coworkers and during management meetings. Your meetings won’t always include just co-workers and other managers; you will often have members from other companies sitting at the table such as developers, consultants, and venders. These outsiders are those your company is or hoping to work with. So at times you will need to be comfortable with selling why your company is the best and showing a good amount of confidence. Otherwise, you will spend most of your days indoor in comfortable setting. However, every now and then you may have to head off to a satellite office or to a client’s office. Now, when there is a project in need of completion, you will have to work late and on the weekends. You will be glad to know the worse of your work injuries may be carpal tunnel syndrome or another hand and wrist difficulty – get an ergonomic chair and keyboard.
- Personality Type
This position is great for that Type-A personalities that like to get things done and knows how to use different resources in goal obtainment. However, there is a lot of communication needed between peers, departments, and subordinates; an individual able to communicate like a Type-B personality will do fine.
You will need at least a B.A. in Computer Sciences with a healthy dose of business classes. If you are just starting out, find a program that offers a combined degree. If you are mid-career, get a business certification from a university. Now, if you want to be an executive, you will need to get a graduate level degree and specialize in both computers and business. Since the technology field is so vast you will want to get certification in your desired expertise area while completing your education.
- Rate of Pay
Financial outlook is excellent in the Technical Operation Management field. When just starting out after graduation you can expect to earn about $80K a year; after a few years of experience and a few certifications under your belt, you can expect to earn upwards $150K per year. If you’re somewhere in the middle and not too keen on further education, you can expect to earn 110K per year. Beyond this, most will receive bonuses, benefits, and stock options – not too shabby.
- Business’s Hiring
If you are just starting out you won’t have to much difficulty find a job, especially if you have an internship under your belt. It’s important that you realize that just about every company needs technical management regardless of size or sector (public or private). However, as you gain experience and education, the competition can get stiff, but there will still be major demands for your services.