Before beginning to talk about the Operations Managers, let’s see what Operations Management is and what is meant by Operations. ‘Operations’ means the production of goods and services for the business. Operation Management is that aspect of a business enterprise which is involved in producing goods and services in the most efficient and effective way.
As of 2012, there were an estimated 1.82 million operations managers in the United States in almost every industry.
Now that you know what Operations Management is, you would understand the role of an Operations Manager better. An Operations Manager is someone who runs the operations of a business or company on a daily basis. Since Operations Management is all about efficient and effective running of production, an Operations Managers purpose is to find out ways by which the company can become more productive.
Operations Managers usually do this by:
- Preparing program budgets
- Facilitating programs around the company
- Controlling the inventory
- Handling logistics
- Interviewing candidates and supervising employees
Successful Operations Managers need to have a strong sense of leadership, along with fast and effective problem-solving abilities. Another important aspect that businesses look for in an Operations Manager is great communication skills.
Now, you know what are the qualities required in an Operations Manager, the techniques used in general by Operations Managers and the pre-requisites of an Operations Manager. Next, let’s look at the responsibilities and duties of an Operations Manager:
- An Operations Manager has the responsibility of developing an environment that improves the efficiency of the employees and work force. This is done by stimulating positive vibes, teamwork and creativity among the employees. For this, Operations Managers conduct meetings with employees, listening and addressing the problems of each department and leading the employees by example.
- Apart from handling the employees, Operations Managers have the additional responsibility of chalking out the operating Budget of a business or company. This refers to calculating how much money was spent and how much money can be spent for providing the services or products to costumers.
- Operations Managers have even more responsibilities when all is not well in the Company. Dealing with issues like client complaints, shipment delays and employee grievances are part and parcel of an Operation Manager’s job. During these situations, an Operations Manager’s leadership skills are really tested. Operations Managers have to make difficult, fast and effective decisions for helping to run the company smoothly and for solving problems and preventing them from re-surfacing.
An Operations Manager is a highly responsible and completely indispensable part, as well as a very meritorious position in a company or organization.