Why For Your MBA in 2014 You Should Consider Operations Management
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A guest post from Philip Delves Broughton, a former Paris bureau chief for Britain’s Daily Telegraph. Broughton graduated from Harvard Business School in 2006 and is the author of The Art of the Sale: Learning …

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Difference between Operations Managers and General Managers

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Difference between Operations Managers and General Managers


In any organization, good leadership is required for growth and success, and is always cherished. For this reason, the position of a General Manager and Operations Manager are considered paramount. But what is the nature of the job of Operations Managers and General Managers that make them so important? What is the difference between Operations Managers and General Managers? Let’s look at the answers to these questions. First, let’s find out about the position of the General Manager.

General Manager:

General Managers are a part of a lot of activities in the business. They manage all the portions of all the operations of the business. Administrative services, human resources, operations, policies and procedures and accounts are just some areas where General Managers are directly or indirectly involved. For this reason, General Managers are required in every business and every industry.

Looking at human resources, a General Manager has the responsibility of recruiting, training and selecting candidates, with the help of the human resource department of the company. When the human resource department is in charge of recruiting, the General Manager ensures that the quality of organizational training is maintained to a certain level. A General Manager may also participate in evaluating the performance or reviewing the feedback of employees.

Another important role of the General Manager is that of a communication link between the management of the company and its staff. Reviewing and monitoring the performance of the employees and directing them to the goals and targets of the company are the jobs of a General Manager. Next let’s take a look at Operations Managers.

Operations Managers:

The roles and responsibility of an Operations Manager are similar to that of a General Manager in many ways. Operations Managers chalk out efficient strategies for the profit and financial growth of the company. An Operations Manager works in tandem with the finance department, human resource department, accounts department and many other such departments within the company.

An Operations Manager is responsible for increasing the efficiency of a business’s product and services. For this reason, Operations Managers maintain discipline among the employees and motivate them to improve their output. In terms of production, Operations Managers make financial decisions for purchasing items and manage the company’s budget. If they find new techniques to improve the performance of the employees, they implement them. Operations Managers deal with the queries and grievances of customers of the company, related to the products and services offered.

Difference between Operations Managers and General Managers:

While the roles of a General Manager and Operations Manager are similar, their responsibilities differ. A General Manager is responsible for all the aspects of the company, while an Operations Manager is responsible for the aspects of operations and production within the company. General Managers, as the name suggest, have a more general scope of power, while an Operations Manager can do whatever is possible to increase the efficiency of the production machine of the business. Thus, a General Manager is needed in all businesses without exception, while an Operations Manager has a niche in companies that offer products and services.

Artyom Malkov
MBA Operations Manager

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