What is the Operations Management field?
Operations Management is all about the management of the production processes and distribution of products and services. Although small businesses don’t have any field specifically called Operations Management, it does carry out duties that are a part of an Operation Manager’s profile. These include creation of the product, developing it, production and distribution of the finished product. There are a lot more fields where Operation Management comes in, and these are the managing of processes, inventory control, quality control of the finished product and storage, evaluation and logistics of the distribution of the products. The aim of Operations Management is simply to make these processes more effective and efficient than they are. Thus, Operations Management usually incorporates a lot of processes for measurement and analysis of data. But at the end of the day, the method by which Operation Management works depends on the nature of the business: retail, wholesale, manufacturing or any other type of products or services.
The Operations Management field consists of smaller types of management given below:
- Work environment management:
Operations Management relates to dealing with the employees of the company. Good Operations Management will ensure a work area full of positive energy, vibrancy and creativity. There should be teamwork among all the employees towards one common goal: the growth of the company. The Operations Management conducts meetings with employees and addresses all the grievances of the employees and departments in the company. It also creates and manages the rules and regulations of the workplace for employees. This is for a disciplined approach to work and adherence to these rules are also supervised by the Operations Management.
- Budget management:
The Operations Management works on and decides the operating budget of the organization. It measures and analyzes the data about how much money the company has spent and how much it can spend in the future. It proposes a budget that is fit for retaining the customers of the company as well as take in more customers if needed.
- Customer service management:
Another part of the profile of Operations Management is to take care of the customers of the company. Complaints, requests and grievances are taken care of by the Operations Management. In short, the Operations Management is responsible for the proper running of all operations to satisfy the costumer.
These are some of the fields that make up Operations Management. From this, it can be seen that the industries that need Operations Management the most are those that are involved production and distribution of services and goods. These are the retail industry, manufacturing industry, banking and financial industries, insurance industry, hospitality and hotel industries and logistics and distribution industries.